Reaping the Crop- Customer Journey Experience: After Sales – Part 2

We’re focusing on tourism and how the customer journey can create loyalty in customers. Last time we left off discussing negative experiences. Negative experiences can have major impacts on your business. A survey by ZenDesk showed that:We’re focusing on tourism and how the customer journey can create loyalty in customers. Last time we left off […]

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Reaping the Crop- Customer Journey Experience: After Sales – Part 1

Awareness   –   Evaluation   –   Purchasing   –   Delivery   –   After Sales   A Simple Question for You:   Why does a town like Bali have so many tourists visiting there—with numbers increasing every year? Is it because Bali—or Indonesia in general—has a fabulous marketing campaign akin to that of Malaysia? If that’s the case, I haven’t […]

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How to avoid ‘majestic’ problems in your service delivery- Customer Journey Experience – Delivery – Part 1

Heidi has purchased your product and has brought it home. She now wants to use it to accomplish a particular job. Now is the time for you to DELIVER your part of the Customer Journey Experience.Heidi has purchased your product and has brought it home. She now wants to use it to accomplish a particular […]

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