Reaping the Crop- Customer Journey Experience: After Sales – Part 1

Awareness   –   Evaluation   –   Purchasing   –   Delivery   –   After Sales   A Simple Question for You:   Why does a town like Bali have so many tourists visiting there—with numbers increasing every year? Is it because Bali—or Indonesia in general—has a fabulous marketing campaign akin to that of Malaysia? If that’s the case, I haven’t […]

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Don’t You Just Love Emotional Customers! How to Excel in the Customer Experience – Part 1

In my previous article, ‘The Customer Journey – Evaluation’, I discussed six key elements of customer satisfaction you need to excel in. We highlighted the areas which help Heidi recognize your high value offers, as well as the factors that persuade her to choose YOU. These elements included: In my previous article, ‘The Customer Journey – […]

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