Reaping the Crop- Customer Journey Experience – After Sales

  A simple question for you: Why does Bali have so many tourists visiting here, with numbers still increasing every year? Is it because Bali/Indonesia has a fabulous marketing campaign on TV and internet akin to that of Malaysia? If that’s the case then I’ve missed it.   Wouldn’t you agree it’s from word of […]

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How to avoid Majestic Problems in your Service Delivery- Customer Journey Experience – Delivery

  Heidi has purchased your product and has brought it home.  She wants to put it to use to help her get her job done. Now is the time for you to DELIVER on your part of the Customer Journey Experience. Customer Journey Experience Remember the primary reason Heidi bought your product – she believes […]

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